1 Unit = $4.95
2-4 Units = $8.95 (Flat Rate)
5+ Units = $14.95 (Flat Rate)
Standard delivery for Australian orders is by Australia Post surface mail.
Express Post delivery options are available at checkout. To obtain next day delivery by Express Post your Order must be received by 2pm EST Mon - Fri. Orders received after 2pm will be sent via Express Post the following business day.
Your order may be upgraded from standard to express post (at no additional cost) depending on size and weight of order.
Please note it is not unusual for some items to become delayed within the postal system however the postal system is generally reliable and efficient. Should you experience significant delays, we ask that you check with your local post office for your parcel and wait a minimum of 14 business days before lodging a query with us. We cannot be held liable for any lost or damaged packages.
WHOLESALE CUSTOMERS:
Shipping for Wholesale customers will be calculated once the order is submitted.
We will obtain the cheapest and most efficient freight quote from our range of couriers. Please advise if you wish to be notified of courier freight charges prior to delivery.
GENERAL INFORMATION:
-The availability of items is indicated on most product lists and also on the product detail page of each item.
-Email notification will be sent to confirm your initial order has been received and once the order has been sent.
-Your credit card is charged the same day your order is placed.
-Shipping takes place Monday to Friday (No shipping is available on Australian local public holidays).
-All orders for "In stock Items” will be shipped by the following business day at the very latest.
-To view a list of pending and shipped orders, simply log in and click the “Pending Orders” and/or “Orders Shipped” on the “My Account” page.
-You will incur separate shipping costs if your order is split into multiple shipments. You will be notified before any additional charges are applied to your order.
-We collect (and remit to the Australian Taxation Office) a 10% Goods & Services Tax (GST) on all orders shipped to an address within Australia or it's territories. All retail prices on this website are inclusive of GST.
FAQs
What payment options are available?
Wallace Headwear accepts VISA and MasterCard credit cards and PayPal. We do not accept Visa Electron, Switch, Debit cards, Bankcard, Diners Club or American Express.
We use eWAY to guarantee the highest possible security for our online transactions. eWAY has multiple firewalls to protect important data and features 1024 bit data encryption.
No credit card information is stored on either eWAY's web servers or on Wallace Headwear's web servers.
When is my credit card charged?
Your credit card is charged the same day your order is placed.
Can I cancel my order?
You may cancel your order online at any time by contacting us, as long as the order has not been shipped. Shipped orders cannot be cancelled.
Can I return or refund an order?
Exchanges or credits (to your account) are available on any unworn hat within 14 days of purchase, provided we receive the goods in ORIGINAL CONDITION. Returns will be approved at our discretion and all postage costs are to be incurred by the customer. If the hat is damaged upon receipt, we will be unable to accept the goods and they will be returned to you.
If you are unlucky enough to receive a faulty or damaged hat, please email returns with your specific problem and we will get back to you promptly.
Wallace Headwear does not carry the cost of the return postage, unless of course there is a defect with the product. In this case, please take a photo of the defect/s and email the details through to us.
Please note that all returns or exchanges sent to Wallace Headwear must have a valid tracking number. Wallace Headwear will not be liable for items lost in transit.